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FAQs

1. What makes Fatt Monkey clothing unique?

Fatt Monkey specializes in selling high-quality clothing, including classic tees and hoodies from AS Colour. Our products are known for their relaxed fit, heavy weight, and durability, making them a favorite among customers looking for comfortable and long-lasting apparel.

2. What types of products does Fatt Monkey offer?

Fatt Monkey offers a unique selection of AS Colour products, such as the Classic Tee and Supply Hood, that are made from premium materials and designed for both style and comfort. With a range of sizes available, our store caters to customers of all body types, ensuring a perfect fit for everyone.

3. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more details.

4. How long does shipping take?

Once your purchase is made, please allow up to 4 business days for order processing. After the processing period, your order will be shipped to you. The shipping time will vary depending on the availability of stock and your location. Please allow 5 to 20 business days for your order to arrive. Please refer to our Shipping Policy for more information.

5. Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please refer to our Refund Policy for more details on exchanges.

6. How can I contact Fatt Monkey?

If you have any further questions or concerns, you can contact us through the following channels:

Trade name: Fatt Monkey

Phone number: 0429223939

Email: fattmonkeywear@outlook.com

Online address: Fattmonkey.com

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fattmonkeywear@outlook.com. Please note that returns will need to be sent to the following address: TBA - Email us for a return address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at fattmonkeywear@outlook.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at fattmonkeywear@outlook.com.

Shipping Policy

Shipping Policy for Fatt Monkey Clothing Australia: Thank you for shopping at Fatt Monkey Clothing Australia. We strive to provide you with the best possible service and ensure that your items are shipped to you in a timely manner. Please find below our shipping policy:

  1. Processing Time: Once a purchase is made, please allow up to 4 business days for order processing. During this time, we will prepare your items for shipment, including quality checking, packaging, and labeling.
  2. Shipping Time: After the processing period, your order will be shipped to you. The shipping time will vary depending on the availability of stock and your location. Please allow 5 to 20 business days for your order to arrive. Please note that international orders may experience longer shipping times due to customs clearance procedures.
  3. Stock Availability: In some cases, certain items may be temporarily out of stock. If this is the case, we will notify you promptly and provide an estimated shipping time. You will have the option to wait for the item to be restocked or request a refund for the out-of-stock item.
  4. Returns: If you need to return an item, please contact our customer support team within 14 days of receiving your order to initiate the return process. Please note that return shipping costs will be the responsibility of the customer unless otherwise specified or arranged.
  5. Shipping Methods: We utilize reliable shipping carriers to ensure that your order reaches you safely. The specific shipping method and carrier will depend on your location and the size/weight of your order.
  6. Tracking Information: Once your order is shipped, we will provide you with a tracking number, if available, so you can monitor the progress of your shipment.
  7. Shipping Restrictions: Please note that due to international shipping regulations and restrictions, there may be limitations on certain products or destinations. If we are unable to ship your order to your location, we will notify you promptly and provide a refund for the affected items.

We hope this shipping policy clarifies our procedures and provides you with a clear understanding of how your orders will be processed and delivered. If you have any further questions or concerns, please don't hesitate to contact our customer support team at fattmonkeywear@outlook.com

Thank you for choosing Fatt Monkey Clothing Australia. We appreciate your business! - The Fatt Monkey Clothing Australia Team